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I was skeptical about ordering a doll from any site because of all the counterfeit stories I've read and silicone lovers had the best price I could find anywhere. They really do work with you to make sure you are a happy customer even after recieving your doll which was pretty unexpected. They do take some time to respond and sometimes you have to send multiple messages and wait a few days to get a reply but as long as you are patient and reasonable they are a great place to order a doll from. Do not regret ordering from them at all.