And even if their terms say it, and you agreed with them, they can't make you agree to lose your legal rights. It's the senders responsibility to prove you received the package, if he can't, he has to reimburse you, by either sending the item again, or sending a refund, that's how things go.Elle wrote:except if something else is written into the commercial rules you agreed with
You payed for an item including shipping, so you have to receive the item.
If they don't give you back your money, or send you the item, it's considered stealing.