The Neck Joint Has Been Greatly Improved

[ZelexDoll]

Dear all friends,

In response to the recent problem of broken EXP neck joint skeleton, after our rigorous analysis and research, we have improved it by the following two measures:

1. We have increased the diameter of the existing neck ball joint and adopted the one-piece molding method at the joint, thus effectively preventing the breakage problem.
2. We will continue to use wooden boards to fix the doll's packaging, which can effectively prevent the doll from moving during transportation. Thus, the neck twisting, the soles of the feet bumping, the body bumping and other problems can be greatly avoided.

According to our many tests, the method is very effective. So we share this good news with you all, thank you for your support and attention. If you have any questions, please contact us immediately, we will help you with it as soon as possible.

Kind regards,
ZELEX TEAM

[TylerPM79]

Hello,
On July 21st, I placed an order for a Zelex ZE-170/C body style with an EXP skeleton and hands from the Inspiration series, along with the GE95-2 (Movable Jaw) and GE100 heads.
Today, I received the photos of my order that I placed on www.lamuñecadeplata.com which is the Spanish website of www.thesilverdoll.com.
My question and fear are as follows:
Since when has this change been implemented?
Will my new doll have the new ball-joint neck articulation, adopting the one-piece molding method at the joint, or, unfortunately, is it too late for that?
Best regards.

[ZelexDoll]

Hello,
On July 21st, I placed an order for a Zelex ZE-170/C body style with an EXP skeleton and hands from the Inspiration series, along with the GE95-2 (Movable Jaw) and GE100 heads.
Today, I received the photos of my order that I placed on www.lamuñecadeplata.com which is the Spanish website of www.thesilverdoll.com.
My question and fear are as follows:
Since when has this change been implemented?
Will my new doll have the new ball-joint neck articulation, adopting the one-piece molding method at the joint, or, unfortunately, is it too late for that?
Best regards.

Dear customer,

We have sent you a message regarding your order, please have a check.

Have a good day!

Kind regards,
ZELEX TEAM

[john1972]

Very nice .
I hope any future girls I get from Zelex have these great improvements ..
Zelex is growing so fast ..
Great stuff

[baobachuthegioi]

Zelex might be the best customer service I know.
Zelex's customer service is truly outstanding. I recently encountered an issue with my doll as its leg and shoulder were faded, even though I hadn't purchased it directly from Zelex, I'm buying that from another vendor. When I reached out to them about buying a repair kit, they surprised me by offering to send it to me for free and even provided detailed guidance on how to repair the skin. It's rare to find brands that go above and beyond like this!
Good Job, Zelex

[respeto]

Thanks to Zelex for this information.
It certainly helps to see a vendor taking leadership in providing timely product transparency.

YD (Mia) is checking to see if this new skeleton has been updated to my recent order of the Z170.

[Cameramike]

Nice improvements on the neck configuration

[Alottahope]

2. We will continue to use wooden boards to fix the doll's packaging

This is the single best modification in shipping I have seen in 10 years... So smart. My SLE 172E arrived perfectly.
So many of the dolls that have been shipped to me come with the neck crushed over from a few hard blows.
This modification will eliminate this problem 100%!

Way to go ZELEX!

[Seabreeze2112]

2. We will continue to use wooden boards to fix the doll's packaging

This is the single best modification in shipping I have seen in 10 years... So smart. My SLE 172E arrived perfectly.
So many of the dolls that have been shipped to me come with the neck crushed over from a few hard blows.
This modification will eliminate this problem 100%!

Way to go ZELEX!

Another positive that comes out of this simple board / neck packaging modification is that since the doll does not slide around in the box, you are able to simply undo the neck board bolt, hold close the cardboard flaps, then simply stand the box upright so the dolls feet are years the floor and you can " walk " her out of the box. Rather than trying to pick her up out of the box in a fetal position.

[Socratus]

I had sneck-connector like this, but it has been giving me problems with breaking and the rest being stuck in the doll. It's not a Zelex make though. I'm kinda put off bothering with something (even improved) like this again.

[SeaMonkey555]

I'm kinda put off bothering with something (even improved) like this again.

I'm with you on this. I have a doll from another manufacturer and the ball joints in the wrists keep popping out of their sockets. I have to cut her wrists open, hammer the ball back into the socket, crimp the metal at the top of the socket, and hope it holds. These ball joints have the potential to be great, but they need to be done just right.

It's good to see that Zelex is improving their design at least.

[Socratus]

I'm kinda put off bothering with something (even improved) like this again.

I'm with you on this. I have a doll from another manufacturer and the ball joints in the wrists keep popping out of their sockets. I have to cut her wrists open, hammer the ball back into the socket, crimp the metal at the top of the socket, and hope it holds. These ball joints have the potential to be great, but they need to be done just right.

It's good to see that Zelex is improving their design at least.

The one I had I thought was great at first, but it nearly ruined my doll. Took a lot of work to fix as the screw wouldn't come out. In fact it was worse than that, but managed to make her better.

[SeaMonkey555]

I'm kinda put off bothering with something (even improved) like this again.

I'm with you on this. I have a doll from another manufacturer and the ball joints in the wrists keep popping out of their sockets. I have to cut her wrists open, hammer the ball back into the socket, crimp the metal at the top of the socket, and hope it holds. These ball joints have the potential to be great, but they need to be done just right.

It's good to see that Zelex is improving their design at least.

The one I had I thought was great at first, but it nearly ruined my doll. Took a lot of work to fix as the screw wouldn't come out. In fact it was worse than that, but managed to make her better.

One of the side benefits of long term doll ownership is that you will become a better engineer

[Alottahope]

2. We will continue to use wooden boards to fix the doll's packaging

This is the single best modification in shipping I have seen in 10 years... So smart. My SLE 172E arrived perfectly.
So many of the dolls that have been shipped to me come with the neck crushed over from a few hard blows.
This modification will eliminate this problem 100%!

Way to go ZELEX!

Another positive that comes out of this simple board / neck packaging modification is that since the doll does not slide around in the box, you are able to simply undo the neck board bolt, hold close the cardboard flaps, then simply stand the box upright so the dolls feet are years the floor and you can " walk " her out of the box. Rather than trying to pick her up out of the box in a fetal position.

I have not picked a doll up out of the box in Years... Block and Tackle all the way baby!