Assistance Needed

[UpperLower]

Hi,

I placed an order for AIBEI Head #179 on May 31st. I’ve reached out twice to the support staff, the most recent support request number is 862. I haven’t gotten a response or any updates. I figured maybe I could get SEXXDOLLS CO’s attention here to see what’s going on

[toddjy]

They do have a horrible wait to get back to you. When I bought Riley's body last year, I didn't hear anything until they told me it had shipped. And then it was here.

I don't know if they're understaffed, or just are part time. Or if they're really busy.

Riley is a WM 100cm. I wanted standing bolts. And I wanted the slightly smaller breasts. I think she has the large breasts. And no standing bolts.

[UpperLower]

They do have a horrible wait to get back to you. When I bought Riley's body last year, I didn't hear anything until they told me it had shipped. And then it was here.

I don't know if they're understaffed, or just are part time. Or if they're really busy.

Riley is a WM 100cm. I wanted standing bolts. And I wanted the slightly smaller breasts. I think she has the large breasts. And no standing bolts.

I’ve made purchases through this vendor before. Elizabeth was usually responded in a reasonable timeframe. The last time I got a response on a previous order (in December) it was someone new, named Evelyn. This kind of customer service is new to me for this vender. I feel like I’m being ignored. Maybe they’re overwhelmed with orders & requests? This is pretty concerning given the cost of the products.

[toddjy]

The last time I got a response on a previous order (in December) it was someone new, named Evelyn. This kind of customer service is new to me for this vender. I feel like I’m being ignored. Maybe they’re overwhelmed with orders & requests? This is pretty concerning given the cost of the products.

But they have some of the best prices you'll find on many dolls.

As long as there's no problem with the doll, that's good for me.

[UpperLower]

I’ve made several purchases through this vendor and never ran into any major problems. The prices are great and we’re never a concern. It’s just I expect the customer service to be on par with the amount of money we pay for the product. Even with great prices, it still isn’t cheap.

In other news, Emma from their customer service finally contacted me. Can’t say I’m pleased with the response as the head hasn’t been shipped yet when the order was placed weeks ago. In fact, the email said the order is just now going into production. I don’t put this blame on Emma. Perhaps they’re playing catch-up on the orders from other customers? I’m at least glad a reply was established.