My Concern for Sanhui
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Re: My Concern for Sanhui
That happened on June 12th. Over 2 months ago.
I doubt it has any impact now.
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Re: My Concern for Sanhui
Re: My Concern for Sanhui
Anon1313 wrote:Wow, Silli.
That is completely unacceptable and I'm sorry you are having so many problems. I was seriously considering a new Sanhui doll after the new year, but after seeing all of these issues (and having one of my own) I'm seriously being given pause about them.
I don't know that I can ever go back to TPE after the experience of a Silicone doll, but lucky for me 4Woods Japan has some lovely designs that can be special ordered from 4Woods Europe. I'll just have to save a little longer.
EDIT: I do hope that the mods are keeping a close eye on this board. I really don't want people to start getting berated just for ordering from Sanhui.
EDIT 2: Sili, again sorry for your losses. My advice for dealing with Sanhui is as follows:
First: Contact Sanhui and Mike directly. DO NOT ATTEMPT any repairs until you do so. They will probably try to send you silicone epoxy to repair the cuts. Do not accept this. Insist that the doll is under warranty, it arrived damaged, it is Sanhui's responsibility and they are responsible for replace it.
Second: Request mediation from The Doll Forum management as detailed here. However do keep an eye on how long it has been since you ordered. You do have protections under the law, even in the United States but they can be time-sensitive. Let TDF managers work with the seller, but don't let the clock run out on the next step.
Third: If mediation fails, it's time to assert your rights as a consumer. If you bought through Paypal, open a case immediately. Now is not the time to be shy. Describe in detail what you purchased and what is wrong with it. Say you purchased a "life sized sculpture of a nude woman" (just don't use the words "sex toy") and say that it arrived damaged and unusable. Don't be shy about showing off pics. Trust me, this is not the weirdest thing that this PayPal employee has seen bought or sold on the service. Be forward and upfront and argue your case that the vendor took your money, shipped a broken product and when you contacted them to fix the issue, they refused to help you. Usually Paypal will give you your money back. Just remember that the time limit to start a case is 180 days.
If you bought with a credit or debit card, call your bank. Tell them basically the same thing. You bought a product, it was shipped and arrived broken, the seller refused to help so you want to issue a chargeback. You have that right under US consumer protection law.
Hi Anon1313,
Wow, thank you very much for the excellent advice! I will certainly follow through.
I appreciate your knowledge!
Thank you!
Re: My Concern for Sanhui
Now that I have 5 posts I can post some pictures of the problems with the doll received 7/31.
I purchased a 145cm doll with head #21.
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- Noob1970
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Re: My Concern for Sanhui
Hi Silli,Silli wrote:Hi everyone,
Now that I have 5 posts I can post some pictures of the problems with the doll received 7/31.
I purchased a 145cm doll with head #21.
Any chance you can provide the video that Mike sent you? It might help to see it.
Thanks!
My Gal Layla: viewtopic.php?f=261&t=130256
- HornedPear
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Re: My Concern for Sanhui
The damage to the foot and ankle could easily have been caused by rough handling during shipping. There's no way to know for sure if that is the cause, and it's unfortunate when it happens but it does happen.Silli wrote:Hi everyone,
Now that I have 5 posts I can post some pictures of the problems with the doll received 7/31.
I purchased a 145cm doll with head #21.
The damage to the head is much harder to explain. It looks like what you mentioned earlier: the head was attached and removed with such force that the threads on the male connector were stripped and the washer that should be attached to head came off.
With the exception of AIO dolls, a doll is always shipped with the head detached and separately wrapped. Was this the case when your doll arrived?
Unless there is evidence that customs messed with your doll, I can't think of how the head could have arrived in the condition it did unless it happened at the factory. While it looks like it would be pretty straightforward to repair the head connector with silicone adhesive, it shouldn't have arrived like that.
If I were in your situation, I would repair the ankle, foot, and head connector with silicone adhesive https://www.amazon.com/Permatex-81730-F ... 178&sr=8-2 and ask Sanhui to send you a new head free of charge or a small refund to cover the damage. If Sanhui isn't willing to do this or is unresponsive, I would request TDF mediation. The TDF mediators have a lot of experience with these situations and that is probably your best avenue for getting a fair resolution.
- haremlover
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Re: My Concern for Sanhui
Best wishes
Harem
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Re: My Concern for Sanhui
Noob1970 wrote:Hi Silli,Silli wrote:Hi everyone,
Now that I have 5 posts I can post some pictures of the problems with the doll received 7/31.
I purchased a 145cm doll with head #21.
Any chance you can provide the video that Mike sent you? It might help to see it.
Thanks!
Hi Noob1970 and anyone else interested,
Attached is video from Mike to fix head.
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- 598CCCDD5DD6180519E8B10A800F8FA5 (1).mp4
- Video from Mike to fix head
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Re: My Concern for Sanhui
Hi HornedPear,HornedPear wrote:The damage to the foot and ankle could easily have been caused by rough handling during shipping. There's no way to know for sure if that is the cause, and it's unfortunate when it happens but it does happen.Silli wrote:Hi everyone,
Now that I have 5 posts I can post some pictures of the problems with the doll received 7/31.
I purchased a 145cm doll with head #21.
The damage to the head is much harder to explain. It looks like what you mentioned earlier: the head was attached and removed with such force that the threads on the male connector were stripped and the washer that should be attached to head came off.
With the exception of AIO dolls, a doll is always shipped with the head detached and separately wrapped. Was this the case when your doll arrived?
Unless there is evidence that customs messed with your doll, I can't think of how the head could have arrived in the condition it did unless it happened at the factory. While it looks like it would be pretty straightforward to repair the head connector with silicone adhesive, it shouldn't have arrived like that.
If I were in your situation, I would repair the ankle, foot, and head connector with silicone adhesive https://www.amazon.com/Permatex-81730-F ... 178&sr=8-2 and ask Sanhui to send you a new head free of charge or a small refund to cover the damage. If Sanhui isn't willing to do this or is unresponsive, I would request TDF mediation. The TDF mediators have a lot of experience with these situations and that is probably your best avenue for getting a fair resolution.
There was no evidence that I could see that customs opened the box and the doll was pretty well packaged and wrapped. I will wait to attempt any repairs till this is resolved.
Thanks for the great information and analysis!
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Re: My Concern for Sanhui
- Noob1970
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Re: My Concern for Sanhui
Thanks!Silli wrote:Noob1970 wrote:Hi Silli,Silli wrote:Hi everyone,
Now that I have 5 posts I can post some pictures of the problems with the doll received 7/31.
I purchased a 145cm doll with head #21.
Any chance you can provide the video that Mike sent you? It might help to see it.
Thanks!
Hi Noob1970 and anyone else interested,
Attached is video from Mike to fix head.
My Gal Layla: viewtopic.php?f=261&t=130256
Re: My Concern for Sanhui
Re: My Concern for Sanhui
Re: My Concern for Sanhui
- saindoux
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