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Order cancellation question
Posted: Thu Oct 04, 2018 4:59 am
by xarena
Hello guys, unfortunately I have to cancel an order I made and wanted to know what the process is to do so. I have emailed beautiful dolls, and am within 24 hours of my order (their terms for cancellation state within 24 hours in their website). I have not received a reply from beautiful dolls yet, and want to make sure the order is cancelled before the 24 hours are up, I would hate to inconvenience the vendor any further.
Re: Order cancellation question
Posted: Thu Oct 04, 2018 9:01 am
by Grubhed
It is my understanding that it is currently a national holiday in China where BD is based. They celebrate from the 1st to the 8th. You may not hear from them until then. I am in a similar situation. I received factory photos of the doll I ordered and sent my confirmation of approval to ship. Unfortunately that was the day before they left for the holiday.
Re: Order cancellation question
Posted: Thu Oct 04, 2018 9:49 am
by Agalmato
Me too, confirmed on Saturday and they said that they added a free gift in the box. But didn't send me a tracking number before they all went on holiday.
Re: Order cancellation question
Posted: Thu Oct 04, 2018 11:57 am
by xarena
Looks like my order was cancelled/refunded a couple of hours ago as requested, so I think I’m good. Hopefully you guys also receive a response soon regarding your questions.
Re: Order cancellation question
Posted: Thu Oct 04, 2018 6:53 pm
by Grubhed
xarena I'm glad it worked out for you.