Piper Doll sales suspended
Posted: Fri Jul 13, 2018 2:47 pm
Hi,
effective immediately I am suspending Piper Doll sales. As of now, all Piper Doll products have been removed from our websites.
In a nutshell, the main reasons are:
Piper Doll knows about our requirements in regard to manufacturing quality and after-sales service, and there were big promises made but not kept. So this is an particularily huge dissapopintment.
I am not taking this decision lightly as I considered Wesly/Mizuwali a close business friend. Piper Doll is the company where I the least expected such a breach of trust. So being forced to take this action hurts a lot.
Sandro
effective immediately I am suspending Piper Doll sales. As of now, all Piper Doll products have been removed from our websites.
In a nutshell, the main reasons are:
- Massively increased failure rates during the past months, resulting in too many defective dolls with no means to fix or repair the issues;
- untruthful claim about dolls not having the TPE plug issue;
- refusal to replace an immediately reported shipping damage (broken neck, doll DOA; one case), and
- refusal to replace a quickly reported manufacturing fault (unsealed resp. missing TPE plug that should not even exist; resulting in water entering the inside of the doll; one case).
Piper Doll knows about our requirements in regard to manufacturing quality and after-sales service, and there were big promises made but not kept. So this is an particularily huge dissapopintment.
I am not taking this decision lightly as I considered Wesly/Mizuwali a close business friend. Piper Doll is the company where I the least expected such a breach of trust. So being forced to take this action hurts a lot.
Sandro