Kimberdoll's response to the comment seems fair and honest in terms of dealing with the alleged fake reviews. This brand has certainly caught our eye, thanks to one particular SD Canada customer who put them on our radar Very happy to hear that the status of the reviews will be looked at closely.denmarkhamill wrote:Fake reviews don't mean it's a scam, it's actually a very common practice among e-commerce companies... the product looks good, and the price point also looks both great and achievable. You will most likely receive your product and be very happy with it.
This was just a particularly extreme case of fake reviews, and I'm new to TDF so I felt I should point it out. Fake reviews on the manufacturer/vendor site are the status-quo in all e-commerce. I'm really just pointing it out to protect TDF, because I had the impression that TDF would have higher standards than status-quo (especially for TDF-approved vendors).
If TDF exists for doll enthusiasts to protect and inform the community, I see it as a community member's role to point this kind of thing out, so I did.
Kimberdoll's response so far has been timely and appropriate, so I don't think you should let this deter you from ordering a Kimberdoll. They seem like a company that will do great things for the doll community, by offering an affordable option and thereby forcing other manufacturers and vendors to compete with them on price. Kimberdoll's success would be good for everyone. I just wouldn't rely on their reviews just yet, that's all.
Building a brand is not easy work. Everyone brand has to start from ZERO, but nobody wants to be the first (or fifth, tenth?) customer. The marketplace wants innovation, but low risk, and demands a highly reviewed and acclaimed product. That puts a lot of pressure on a brand to come out of the gate with a strong following.
Nevertheless, fake reviews are ill advised for anyone perceived as "new" - and by no means are we singling out any brand - just speaking in generalities. We have gotten all our reviews the hard way - and in the beginning were begging, pleading and chasing individual customers to leave some positive comments. Not sure how "common" it is among e-commerce companies, that certainly is a disturbing thought. But frankly, you need to build trust with your customer base, grow trust in your brand and if / when savvy customers sniff out deception it certainly does set things back a notch or two. Maybe more. However, nothing that can't be recovered from for any brand if handled with transparency.