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 Post subject: Best way to contact dollstory.eu?
PostPosted: Sat Sep 16, 2017 12:33 pm 
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Joined: Sat Sep 16, 2017 12:23 pm
Posts: 6
Hello,

I've been lurking on this forum for a while and decided to purchase 4woods about 3 months ago. I've made the payment to DollStory and received a confirmation plus delivery estimate. A person named "Miss Benmohad" told me that my order would be ready for delivery on Sept 12, but it's Sept 16 and I haven't receive any status update. I also sent her multiple emails but no response. I also tried to call their office and left a message.

I'm a bit worry since I sent the payment via Paypal, and Paypal Buyer Protection only last for 90 days. What should I do now?

Regards,


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 Post subject: Re: Best way to contact dollstory.eu?
PostPosted: Sat Sep 16, 2017 12:54 pm 
Manufacturer Affiliated
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Joined: Sat Feb 02, 2008 1:00 am
Posts: 1654
Location: France
HeavenKey wrote:
Hello,

I've been lurking on this forum for a while and decided to purchase 4woods about 3 months ago. I've made the payment to DollStory and received a confirmation plus delivery estimate. A person named "Miss Benmohad" told me that my order would be ready for delivery on Sept 12, but it's Sept 16 and I haven't receive any status update. I also sent her multiple emails but no response. I also tried to call their office and left a message.

I'm a bit worry since I sent the payment via Paypal, and Paypal Buyer Protection only last for 90 days. What should I do now?

Regards,


Hello HeavenKey,
Do not worry, they have a lot of work right now.
I will contact Doll Story and I will keep you informed as soon as possible.
Fred


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 Post subject: Re: Best way to contact dollstory.eu?
PostPosted: Sat Sep 16, 2017 9:28 pm 
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Posts: 6
Hello Fred,

Please do. The customer # on the invoice is 708.


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 Post subject: Re: Best way to contact dollstory.eu?
PostPosted: Mon Sep 18, 2017 3:44 pm 
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Joined: Sat Sep 16, 2017 12:23 pm
Posts: 6
Hey,

Thanks for the help. I just received a response from DollStory. I've to wait another 3-4 weeks due to low production.


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 Post subject: Re: Best way to contact dollstory.eu?
PostPosted: Wed Sep 20, 2017 1:59 pm 
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HeavenKey wrote:
Hey,

Thanks for the help. I just received a response from DollStory. I've to wait another 3-4 weeks due to low production.



Hello HeavenKey,
I am happy for you.
Three - four weeks is long, I hope you will receive it before.


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 Post subject: Re: Best way to contact dollstory.eu? - HOLD _ NW
PostPosted: Fri Oct 06, 2017 10:11 pm 
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Joined: Sat Sep 16, 2017 12:23 pm
Posts: 6
So it has been about 4 weeks since the last email from DollStory. I sent them an email on Wednesday last week asking for the status of my order, still no response. Is this how the first time purchase like for everyone or just me? I'm really disappointed with the lack or reply or update from DollStory.

I would not mind waiting if they can keep me update on the status of the order, but this lack of response is making me nervous about the purchase. It's not acceptable that I have to go on DollForum to get them reply to my emails. Should I just call my bank and contest the transaction?

BTW, the email I'm using to contact them is 4wds.contact@gmail.com, and from what I read from other thread, this is their new email for new website.


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 Post subject: Re: Best way to contact dollstory.eu?
PostPosted: Sat Oct 07, 2017 2:26 am 
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@netwit: what email should i send it to? I can't reply to your private message nor find any email in your user profile?


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 Post subject: Re: Best way to contact dollstory.eu?
PostPosted: Sat Oct 07, 2017 2:35 am 
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HeavenKey wrote:
@netwit: what email should i send it to? I can't reply to your private message nor find any email in your user profile?


Sorry, forgot to leave the email. Good job figuring it out. I received proof of your claim. Let me know if you want us to intervene.

Also, you're no longer a Newbie :thumbs_up:



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 Post subject: Re: Best way to contact dollstory.eu?
PostPosted: Sat Oct 07, 2017 2:59 am 
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Joined: Sat Sep 16, 2017 12:23 pm
Posts: 6
@netwit: I think I will wait for their response since I genuinely want to buy the doll from them. If they can't give me an acceptable answer then I will try to contact my bank and TDF Admins for help.

Thanks!


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 Post subject: Re: Best way to contact dollstory.eu?
PostPosted: Sat Oct 07, 2017 3:25 am 
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Joined: Sun May 13, 2012 12:21 pm
Posts: 5045
Hi HeavenKey,

here's a doll from 4woods Europe on the way to be delivered viewtopic.php?f=41&t=91053&p=1184121#p1184121.
I'm more than sure you will get yours as well.

- SF -


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