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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Sun Aug 03, 2014 4:04 pm 
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Quote:
Dear 4Woods Representatives,
ひろうさん、せいこさん
はじめまして。

Because I wrote it in hiragana and not kanji, google translator will not correctly do a person's name most of the time. It tries to do a dictionary lookup instead of accepting the phonology (strict pronunciation used in names). If you use google very much to translate foreign language sites you'll see it a lot.

ひろうさん is Hiroo-san
せいこさん is Seiko-san -- these were the two names I saw as representatives of 4Woods in their replies.
Guess I should ask if they're the people in the CA. office or they were just visiting. The U.S. site basically has links back to 4Woods.jp
はじめまして is "how do you do" / "nice to meet you", a polite greeting to someone you just met.

I was being polite in introducing myself. I honestly was not trying to exclude anyone.

When you google'd it I bet you thought "WHAAAA????"......."the pick up's, Seiko's"....."WHAAAA?"

If I overstepped my bounds in asking these types of questions on your board I appologize. ごめんなさい. See, I just joined and already a toe or two may have been stepped on. ACK! I'll strive to behave better.



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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Sun Aug 03, 2014 7:07 pm 
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Hi TheConsortium and welcome to the forum. :D

We understand, our admin Netwit just wondered for all us none Japanese speaking people what the translation was, so thanks for explanation :D.

Your questions are fine and I'm sure Seiko (the North American 4Woods representative) will answer them soon.

Hiroo is the owner of 4Woods and resides in Japan at their main base of operations.

Please enjoy the forum :).



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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Mon Aug 04, 2014 1:12 am 
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TheConsortium wrote:
I was being polite in introducing myself. I honestly was not trying to exclude anyone.

When you google'd it I bet you thought "WHAAAA????"......."the pick up's, Seiko's"....."WHAAAA?"

No problemo; I was going to add the translation, but from the first sentence I was puzzled; (yes, exactly WHAAA?) so I figured I'd ask for your help.

TheConsortium wrote:
See, I just joined and already a toe or two may have been stepped on.

Not at all; sorry if I sounded heavy handed or anything. That "thing" thing; I did the same myself when I started to post here; but one's heart changes after being around these ladies.

Looking forward to hearing the results of your queries.



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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Mon Aug 04, 2014 5:23 am 
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as it turns out, one of those questions is somewhat answered on the US site:

US office will handle incoming overseas packages and will deal with customs, then ship from CA to your US location. Since this is a new office I wanted to be sure that was all in place. The exchange rate is in such turmoil right now I was curious how they figured the pricing they show on the US site. Right now the penny is worth more than the yen (yen being the equivalent of our penny, so 100 yen = $1.00 if they're 1-to-1, which I have yet to see in my lifetime :) ).

I had read somewhere that 4woods email was having a problem, whether it was junk filtering or simply being lost in the 404 wasn't really said just that a suggestion of using a gmail.com account was offered. If the US office is up and running I'll just try giving them a call. The US site could use a little overhauling to make some of that info better represented. I had hit their US links and ended up on 4woods.jp a bunch of times before realizing that they had some relevant info in too small of text in the middle; hidden in plain site as it were :)

I didn't think anything of a sort ("heavy-handed"), I'm still learning Japanese and thought since I was addressing the reps of a Japanese company I'd give it a shot at what I do know.

Since I'm looking to drop 10g on this transaction, with a company I've never dealt with, I just wanted to clear up a few nagging questions that don't seem to be readily answered anywhere I've looked. The "nerd factor" if you will.

thanks guys.



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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Thu Oct 02, 2014 11:16 am 
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Email or call Seiko 4Woods USA info@4woodsusa.com and she will answer all your questions. She is very friendly and knowledgeable in aspect.


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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Fri Oct 10, 2014 1:07 am 
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Hmmm San Diego that's pretty close by. Pretty good location choice too just like Toyota back in the day when they shipped production from Japan. If they play their cards right they could definitely eat into a pretty sizable chunk of the growing North American high end love doll market especially since they have a bit of a niche with Asian looking love dolls. There's a few more ways for them to grow as well. It will be interesting to see how this pans out.


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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Tue Jul 07, 2015 5:22 pm 
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Very nice to have you in the US. Ordered a starter kit and it was delivered very quickly. Alta will enjoy the new part. :)



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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Fri Oct 30, 2015 2:50 pm 
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Location: Canada
For Cnd customers which of the two sites should we order from?
if there shipped from jpn to us then us to cnd seems like alot delays in shipping.
Can we order from the jp english site?


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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Fri Oct 30, 2015 3:33 pm 
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FaustVII wrote:
For Cnd customers which of the two sites should we order from?
if there shipped from jpn to us then us to cnd seems like alot delays in shipping.
Can we order from the jp english site?


If you reside in Canada, please order from the 4woods USA website.
All US, Canada and Mexico orders are handled by 4woods USA.
We are delivering via this route after we found out that Canadian customs is more wary and strict about shipments coming from Japan. We had an incident with one customer whose doll was held at Canadian customs for weeks and he was also requested to present a commercial invoice. Since then, we decided to change our delivery route to Canada. We are learning that via US route, it is much more smooth and quicker to clear the customs. We safely delivered a number of orders to our customers in Canada without any questions asked.



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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Sat Nov 14, 2015 12:56 am 
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Dear all,

I was trying to put an order on 4woods website (Japan), but no replies from them at all. I tried the info@4woods.co.jp e-mail as well, but no word from them. It has been weeks. Are the guys there on holiday?

Regards.


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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Sat Nov 14, 2015 5:12 am 
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cmelater wrote:
Dear all,

I was trying to put an order on 4woods website (Japan), but no replies from them at all. I tried the info@4woods.co.jp e-mail as well, but no word from them. It has been weeks. Are the guys there on holiday?

Regards.


Hello cmelater!

If there is a holiday usually 4woods makes an announcement.
Also, where do you live??? I think that could be causing problems.
If you live in Europe you order through Doll Story and if you live in the US or Canada then you order through the California Office.
Anyway, it sounds like you live in the U.S. so you have to contact Mrs. Ito in the California Office to fix things.

This is their contact information:
Tel: 619-446-7928
Email: info@4woodsusa.com
https://4woodsusa.com/

I hope you get it sorted.
My doll Lucie says "Hello!"
Attachment:
Lucie wave.jpg
Lucie wave.jpg [ 88.83 KiB | Viewed 2588 times ]



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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Sat Nov 14, 2015 4:06 pm 
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Hi mudpaw,

I am from singapore. I thought i should order from 4woods japan since it is nearest to singapore.

I wrote to hiroo san. He replied my earlier mail more than a month back. Strangely, he didnt reply my mail sent over 2 weeks back.

Sigh...


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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Sun Nov 15, 2015 2:32 am 
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Hello cmelater,

Ah, you live in Singapore, then forget what I said! Haha.
This is not the first time I heard about delays in emails.
Anyway, there are three holidays in November but only two are national holidays.
bunka no hi (culture day) is between Nov 3 to the 4th (national holiday)
shichigosan (festival of children) is on Nov 15th (not a real holiday)
kinro kansha no hi (thanksgiving day) on Nov 23rd (national holiday)
However I don't think these holidays affect 4woods because last year it was no problem.

Also, I just read your intro post http://www.dollforum.com/forum/viewtopi ... 1&p=811163
Good luck and don't go crazy while waiting.

Attachment:
Lucie unusual.jpg
Lucie unusual.jpg [ 164.16 KiB | Viewed 2552 times ]



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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Sun Nov 15, 2015 10:12 am 
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Joined: Sat Aug 29, 2015 4:59 am
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mudpaw wrote:
Hello cmelater,

Ah, you live in Singapore, then forget what I said! Haha.
This is not the first time I heard about delays in emails.
Anyway, there are three holidays in November but only two are national holidays.
bunka no hi (culture day) is between Nov 3 to the 4th (national holiday)
shichigosan (festival of children) is on Nov 15th (not a real holiday)
kinro kansha no hi (thanksgiving day) on Nov 23rd (national holiday)
However I don't think these holidays affect 4woods because last year it was no problem.

Also, I just read your intro post http://www.dollforum.com/forum/viewtopi ... 1&p=811163
Good luck and don't go crazy while waiting.

Attachment:
Lucie unusual.jpg


Hi Mudpaw,

Wish I am in the states. There is more social liberty in the USA than the place where I stay at. Most people in my country are pretty conservative in values and I have to keep my doll (I have DS Doll) hidden from public eyes.

4woods is sure my next purchase.

Regards.


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 Post subject: Re: 4woods USA Office and Opening Sale!
PostPosted: Sun Nov 15, 2015 10:36 am 
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Hi cmelater, even if you're in Singapore, you may try to contact Seiko (PM 4Woods USA), she'll help you to get in touch with Hiroo.

@Mudpaw, that's a very beautiful picture of Lucie 8)

Please allow me to share a picture of Lissa :wink:



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