Amor doll / lost in transit, please assist

haremlover · Post by **haremlover** » Fri Oct 19, 2018 4:58 pm

One needs to shake the hell out of UPS. Get hold of UPS at Stanford Le Hope by telephone.

custsvcgben@ups.com

03457877 877

+44207949019 will be able to supply other numbers.

Ring 03451610016 and ask how much VAT is due on the package.

Was this doll intended for UK or was it passing through to another country?

Best wishes

Harem

Post by **Nescio50** » Fri Oct 19, 2018 5:19 pm

If I do understand this correctly, this doll is heading for Finland, not sure why UK customs are involved, and if so they should apply EU regulations.

FirstOrder · Post by **FirstOrder** » Fri Oct 19, 2018 5:21 pm

Right about now she is most likely sitting on the couch waiting for her UPS driver boyfriend to get home

HighHeelLoverM · Post by **HighHeelLoverM** » Fri Oct 19, 2018 5:28 pm

Nescio50 wrote:If I do understand this correctly, this doll is heading for Finland, not sure why UK customs are involved, and if so they should apply EU regulations.

Yes, that's correct.

Thanks everyone for your assistance.

I've called UPS service desk 6 times during last weeks. They don't have any more information than public tracking has. They just say that they will just communicate with shipper when they know more.

haremlover · Post by **haremlover** » Fri Oct 19, 2018 5:31 pm

Write to the email address and phone the London number asking for local contact numbers and who to ask to find out how much import charges are to be paid. That's a good excuse for them to cooperate.

The drivers by now certainly will know what's in coffin sized heavy boxes.

Best wishes

Harem

Post by **Dollstudio** » Fri Oct 19, 2018 5:45 pm

haremlover wrote:Ring 03451610016 and ask how much VAT is due on the package.

Was this doll intended for UK or was it passing through to another country?

This is a transit shipment to Finland which came into the EU through the UK gateway in Barking.

From what we can see in tracking, this is not a customs issue.
This package has cleared customs between Sep 14th and 20th.
UPS takes over the shipment after customs are cleared.

On Sep 27th, 6Ye has produced a screenshot which is inconsistent with the UPS tracking:

: Screen Shot 2018-09-27 at 1.52.48 PM.png (88.44 KiB) Viewed 887 times

This is the tracking we can see:

6Ye's screenshot does not indicate the AWB (tracking no.), and it looks like just a different shipment on a similar route.

That's where this issue gets fishy.

According to the tracking we can see, the package arrived on 09/20/2018 9:00 P.M. Stanford Le Hope, United Kingdom and never left! There is no 'Departure' scan!

6Ye needs to investigate and respond ASAP!

And, honestly, after a month it'd be time to send out a replacement!

In case this turns out to be a a shipping loss, the shipping agent cashes in the insurance from UPS.
This is international trade law since the Warsaw Convention from 1929.
The Warsaw Convention was succeeded by the Hague Protocol from 1955.
The current legal basis is the Montreal Convention from 1999 which replaced the Warsaw Convention system (full text, UNCTAD background info).

China signed the Montreal Convention on July 31, 2005.

In a nutshell, the liability amount for international air cargo is 17 SDRs per kg.
17 SDR (Special Drawing Rights) equals 23,69 United States Dollars.
According to freight papers, the shipment is 47.50 kg.
47.50 x $23,69 = $1,125.275

So as long as the involved parties comply with international trade law as stated in the Montreal Convention, this shipment is insured against shipping loss with an amount of $1,125.275.

That's what the shipping agent will get as compensation, and that's what 6Ye will get from their shipping agent.

I guess that fully covers to production and shipping of a replacement.

Sandro

haremlover · Post by **haremlover** » Fri Oct 19, 2018 6:01 pm

Yes - the Stanford le Hope date is wrong. That's clearly a different shipment.

Email that UK email address and ring the London number on Monday. It's not a number for such enquiries but if one rings them up naively asking for the number to ask about rate of customs duty on the parcel it will open the conversation and they will have the other UK numbers through which to chase.

I'm dealing with another carrier about a parcel I sent containing a doll head which has gone missing and these people one deals with are complete numpties.

Harem

Boobman · Post by **Boobman** » Fri Oct 19, 2018 6:52 pm

6YE perhaps should contact their shipper, determine if the shipper insured the package if so put in a claim, if not they get a standard per pound max 100.00 total insurance from UPS. 6YE should refund the buyer now completely or send another doll no charge. My case was different, different Doll maker, vendor non TDF & shipper, they sent by boat not air to the US to their California affiliate, then via UPS ground again no air, UPS delivered to wrong address for more than a month would not go get it. I tried doing it myself Amazon hub whse would not let me, UPS says more than 2 months later they found it its on a truck for delivery, i wait no package, i call they say it must have been lost at the Las Vegas UPS hub. Point is after nearly 3 months since my doll was shipped that was to be shipped from China by UPS Air not container ship, I never got it & had to wait all that time then a reship & more time. Make your customer whole now, fight with your shipper & UPS on your dime 6YE.

Post by **6YeDoll** » Sat Oct 20, 2018 3:34 am

Not sure why the info is pretty old here. As agreed 2 days ago , we were making a new doll and will reship again.

HighHeelLoverM · Post by **HighHeelLoverM** » Sat Oct 20, 2018 4:01 am

6YeDoll wrote:Not sure why the info is pretty old here. As agreed 2 days ago , we were making a new doll and will reship again.

Hi, thanks for your response.

(I had not received this information yet)

You've made my day.

Big thank you for your integrity.

Dollpimp2018 · Post by **Dollpimp2018** » Sat Oct 20, 2018 4:41 am

6YeDoll wrote:Not sure why the info is pretty old here. As agreed 2 days ago , we were making a new doll and will reship again.

This is great news, it gives me peace of mind. I just ordered one of your dolls, and it is good to know you will be there for your customers.

Boobman · Post by **Boobman** » Sat Oct 20, 2018 4:56 am

6YeDoll wrote:Not sure why the info is pretty old here. As agreed 2 days ago , we were making a new doll and will reship again.

That is great news, that's the way to treat your end customer & vendor. Thank You 6YE!

Post by **Dollstudio** » Wed Oct 24, 2018 11:25 pm

Hi,

tracking still states unchanged "We've begun an investigation to locate the package", and according to 6Ye, there is no explanation yet, neither form the shipping agent nor an official statement from UPS.

So at this point we don't know if UK Border Force snatches transit shipments to Finland or if the 47.50 kg package was actually stolen. No shipping carrier loses a 47.50 kg package and is unable to locate it - unless it's stolen or was seized by authorities.

If UK Border Force snatches transit shipments destined to other EU countries, there is a certain probability that the next package will dissapear as well. This particular shipping agent routes all EU shipments through the UK gateway in Barking, and considering the lack of cooperation, I doubt that he would be able to route differently.

However, 6Ye informed us that they will not comply with international trade law (= shipper bears responsibilty of shipping loss).

Instead they are attaching conditions on the replacement:

[…] the extra cost of producing a new doll and shipping fee will be split by all the parties.

That's a WTF.

And, most notably:

If you dont want to bear it, we will not ship a replacement doll out.

I don't think that it will work this way.

As stated above, all international shipments are insured by the Montreal Convention from 1999. Also, as already mentioned, China has signed the Montreal Convention on July 31, 2005, so these rules are binding - even for sex dolls.

The insured value is 47.50 (weight in kg) x $23,69 = $1,125.275. That's the minimum compensation the shipper receives when he files a shipping loss claim for air cargo.

If the shipper does not bear responsibilty for shipping damage or shipping loss, the shipper has zero motivation for proper packaging or proper customs paperwork. Actually it appears as if the shipper even makes an extra buck if he does not forward the compensation to 6Ye.

Also considering that the Chinese manufacturers require us to use their shipping agents, this "solution" is nothing but ridiculous.

It's their choice. Their risk.

We will now discuss options with the customer. His money is safe with us, but I am no longer sure if he will get a 6Ye.

Sandro

Roman62 · Post by **Roman62** » Thu Oct 25, 2018 12:41 am

Dollstudio wrote: Sandro

In my opinion, this thread should be moved to Dollstudio forum. This is the customer of Dollstudio and it's Dollstudio to receive the money directly from the customer, Dollstudio should also bear part of the cost because this is the responsibility of being a vendor. If the vendors never bear the risk, why don't we just place order from the manufacturer directly. As long as the cost won't be transferred back to the customer, who care? The cost sharing is the agreement between Dollstudio and 6ye, from the customer point of view, we don't need to know how you solve the problem from behind, we just need the order delivered.

Dollsampler · Post by **Dollsampler** » Thu Oct 25, 2018 3:51 am

If one buy directly to the manufacturer (without using a further intermediate reseller) trough their Ali-baba or Ali-express shop, there is a Customer protection system partly similar to what 6YE impose.If you need a replacement doll in case it was not delivered or it was badly damaged as per the the ALI-stores rules you will have to pay the shipping cost either to send back the damaged doll or to have the replacement doll sent.
Normally if there is a reseller in between he usually take the burden of such shipping costs (around 300 USD which will probably cost him more than his net margin on the doll .)

What surprised me here with Sandro is that 6YE claim to the reseller beyond the shipping cost a further 50 per cent of the cost of the replacement doll.These rules are worse than the Chinese stores ones perhaps they are the rules of the resellers-manufacturers deals.