I just got a Skype back from Sanhui! Here's what they said.
I had been asking if there was any closer service here I could use. As expected, there is not, so I'm inclined to have them do the fix directly. I'm not sure I fully understand the "conditional maintenance" wording, but it sounds to me like they can do it if I've sent the doll back for repair. I made a new video and some more images for them to see more clearly, so now I'll wait to hear back from them again. So now both times I've been able to communicate with them it has been a Sunday (US Easter time), FYI. This seems to be the best time to reach them. I'm not sure if they got my emails or not. Probably they prefer Skype, which is how I reached out to them initially about this.Hi Jimbofod,
Mechanics have been inspecting and researching over the whole Elfie’s skeleton. But after shown to mechanics, the attached video was too short. It may well be for you to take a video or a photo of a fuller view on where the cut is and a clearer photo on where the breakage is. Conditional maintenance with your arranges shipping back and forth, our mechanics can accomplish better welding and/or replacement of necessary parts for you. Parts of Stainless steel are rather strong even resistant to hammer. Mechanics are wondering how the previous owners led to such outcomes
Best regards,
Coco&KK
Sanhui