Neck Joint Issue

DK88 · Post by **DK88** » Sun Sep 30, 2018 4:13 pm

Cant believe this has happened, but as I was carrying 163 Jasmine I think her neck may have come lose. The head does not stay upright it just free roams, I can feel like a ball on her neck is not in the right place. Anyone know the issue and possible remedy? Any help would be appreciated.

Mimik · Post by **Mimik** » Sun Sep 30, 2018 8:57 pm

Oh no, that is unfortunate.
Do you know if she has a gooseneck or hinged neck?

RLSD is typically very good about helping out with these things, rest assured, assuming you ordered her from them.

DK88 · Post by **DK88** » Sun Sep 30, 2018 11:05 pm

Mimik wrote:Oh no, that is unfortunate.
Do you know if she has a gooseneck or hinged neck?

RLSD is typically very good about helping out with these things, rest assured, assuming you ordered her from them.

Thanks for the response. I'm not sure what type, but i did get it from RLSD. I sent them a note hopefully they can help me out. You think they are going to ask me to cut the doll?

Mr Franz · Post by **Mr Franz** » Sun Sep 30, 2018 11:36 pm

How long have you had the doll?

DK88 · Post by **DK88** » Mon Oct 01, 2018 7:16 am

Mr Franz wrote:How long have you had the doll?

Today is 2 months unfortunately. Then this happened. Weird thing is when i was adjusting her head before carrying her it felt like the neck went into a weird position. I wasn't sure what to think of it the head still adjusted just fine.

DexterQuest · Post by **DexterQuest** » Mon Oct 01, 2018 10:04 am

One issue with hinged neck is that they tighten the bolts to much and the fiberglass to one of my heads snapped at the nut. So I need to caution people if the hinge is tight, loosen it by bending it with the hanging hook before using a head.
The gooseneck has sound and wobble problems. Especially the new gooseneck.
My D4E has an extruding bolt and the head can't be flush so there is a gap.
Funny enough, my off brand dolls have no neck issues.

DK88 · Post by **DK88** » Mon Oct 01, 2018 10:21 am

DexterQuest wrote:One issue with hinged neck is that they tighten the bolts to much and the fiberglass to one of my heads snapped at the nut. So I need to caution people if the hinge is tight, loosen it by bending it with the hanging hook before using a head.
The gooseneck has sound and wobble problems. Especially the new gooseneck.
My D4E has an extruding bolt and the head can't be flush so there is a gap.
Funny enough, my off brand dolls have no neck issues.

Mr Franz · Post by **Mr Franz** » Mon Oct 01, 2018 10:33 am

DK88 wrote:
Mr Franz wrote:How long have you had the doll?
Today is 2 months unfortunately. Then this happened. Weird thing is when i was adjusting her head before carrying her it felt like the neck went into a weird position. I wasn't sure what to think of it the head still adjusted just fine.

That's not very long. Definitely talk to your vendor about it.

DK88 · Post by **DK88** » Mon Oct 01, 2018 10:53 am

Mr Franz wrote:
DK88 wrote:
Mr Franz wrote:How long have you had the doll?
Today is 2 months unfortunately. Then this happened. Weird thing is when i was adjusting her head before carrying her it felt like the neck went into a weird position. I wasn't sure what to think of it the head still adjusted just fine.
That's not very long. Definitely talk to your vendor about it.

Yeah I sent them a note through the contact form. What do you think they may be able to do?

Mr Franz · Post by **Mr Franz** » Mon Oct 01, 2018 11:17 am

DK88 wrote:
Mr Franz wrote:
DK88 wrote:
Mr Franz wrote:How long have you had the doll?
Today is 2 months unfortunately. Then this happened. Weird thing is when i was adjusting her head before carrying her it felt like the neck went into a weird position. I wasn't sure what to think of it the head still adjusted just fine.
That's not very long. Definitely talk to your vendor about it.
Yeah I sent them a note through the contact form. What do you think they may be able to do?

I couldn't say. They have excellent contacts though and are usually pretty good about things like that.

You can PM them here as well: memberlist.php?mode=viewprofile&u=384212