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EU shipments delayed

Dollstudio focuses on life-like dolls made of silicone and TPE, with products spanning from life-sized love dolls and manikins over miniature companions to 1/6 scale miniatures. Based in Europe, Dollstudio is an authorized vendor for respected manufacturers like Doll Sweet, Ruby13, Maidlee Doll, Dream Doll Creation, OR Doll, WM Dolls, YL Doll, JM Doll, Sanhui, Hitdoll, Onedoll, and Lovely Doll. By default, we're shipping from Germany with all customs and taxes cleared.
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Re: EU shipments delayed

Post by Dollstudio »

Hi,

the issue persists, and first reports from elsewhere come in: viewtopic.php?f=215&t=103134

What still works uninterrupted are:
  • all shipments to the U.S. and other destinations outside the EU
  • all shipments with DHL Express, Fedex, or TNT
  • all shipments with UPS Worldwide Expedited
Sandro
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Re: EU shipments delayed

Post by Dollstudio »

Hi,

there is some progress and I am now restrained-optimistic that the situation is beginning to resolve.

One shipment was delivered to Hungary.

One shipment departed in the late evening from Vecses (Hungary) to Sweden.

Also, another shipment departed with same origin and timestamp to Germany (probably the same container/truck).

Though, slightly odd, these are neither the oldest nor the newest shipments.

Sandro
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Re: EU shipments delayed

Post by Navelgazer »

Tsall wrote:
Dollstudio wrote:The packages are stalled at the EU border.
Do you know why?

POTUS

Work is frakked cause this butthead decided on tariffs.

Go ahead deny/delete it’s true.
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Re: EU shipments delayed

Post by roninfiertze »

haremlover wrote: For anyone who thinks that any amount of common sense will protect them please head over to the story of Allie and Maria http://www.uklovedollforums.co.uk/forum ... post117510
A disgusting abuse of authority.
Present:
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Re: EU shipments delayed

Post by Dollstudio »

Hi,

as of today (July 23rd), the oldest shipments are now stalled for over one month. Some packages are processed, others just keep sitting at the border. There is still no plausible explanation given.

So I am elevating this from 'notice' to 'alert'. Our advise to EU customers is now to not purchase dolls until this issue has been fully resolved.

For some background, here is what we get from the (different) manufacturers; statements excerpted and anonymized, but otherwise unedited:

21.07.2018 05:07: "[…] I just called the shipping company, they said the package has been released from the customs yesterday and today is weekend so the tracking information will be updated next week."

21.07.2018 13:47: "[…] I am sorry about that. Due to Hungarian customs policy changed, all the goods will be strictly inspection.
I’ve checked this package and forwarder said the goods will be transported next Tuesday.
"

18.07.2018 03:56: "[…] I will check the shipping info with shipping agent again." [didn't happen]

16.07.2018 09:53: "[…] I've just checked with shipping agent and the transfer information will update tomorrow night." [no, it did not]

16.07.2018 04:26: "[…] The shipping agent told me that the box arrived Germany and it is customs clearence now." [the shipment in questions wasn't even directed to Germany]

16.07.2018 04:20: "[…] I will call them tody, and send you email."

14.07.2018 05:54: "[…] I am sorry that there has the delay of last order, I didn't know that there will be have the problem of the Hungary customs. I alos have several packages blocking in the customs now that make me mad […]"

11.07.2018 04:47: "[…] This shipping is normal status. There is delay because of holiday season in europ. […]"

10.07.2018 05:20: "[…] I had called the shipping company Just now, they told me there is some situation of the customs of Hungary, so the package will be delay for 1 week as normal."

06.07.2018 06:15: "[…] Have you heard Hungary customs director arrested news? I searched in Google, but it showed in May. Some forwarder said it will affect customs clearance, some forwarder said it's not, just because of European holiday."

The only pattern I'm seeing here is: Nothing solid, some speculation, some rumors, no plausible explanation and a lot of predictions which did not come true.

Sandro
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Re: EU shipments delayed

Post by DollsFrance »

Got 2 parcels delayed in Germany (sent on 19 & 20th of June), finally delivered last week (after 3 weeks instead of usual 10 days).
Still have 2 parcels stuck in Hungary for more than 3 weeks now (shipped on 29 & 30th June).
Many other parcels shipped after the first 2 delayed parcels have been delivered normally. So I guess it's just bad luck, or some specific containers that are stuck.

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Re: EU shipments delayed

Post by vikwey »

Hi, I have an expedition that dates back to June 22nd and I still do not know anything. This thing is really atrocious! A silicone doll that repercussions may have remaining all this time packed? Truly a big shit !!
viewtopic.php?f=14&t=102624

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Re: EU shipments delayed

Post by haremlover »

I have had two packages delivered in the UK without problems in the past week.

One through UPS showed no details until Nurenburg in Germany
Stanford Le Hope, United Kingdom 20/07/2018 1:36 Departure Scan
Stanford Le Hope, United Kingdom 19/07/2018 20:05 Arrival Scan
Nurnberg, Germany 19/07/2018 3:08 Departure Scan
Nurnberg, Germany 18/07/2018 20:08 Origin Scan
Germany 13/07/2018 12:11 Order Processed: Ready for UPS
whilst the other we have more complete information
6:25 am
On FedEx vehicle for delivery
BYFLEET GB
2:01 am
At local FedEx facility
BYFLEET GB
7/18/2018 - Wednesday 11:40 pm
Departed FedEx location
RIDGMONT GB
1:59 pm
International shipment release - Import
STANSTED GB
7/14/2018 - Saturday 5:09 pm
In transit
Package available for clearance
STANSTED GB
5:09 pm
Clearance in progress
STANSTED GB
7:20 am
At destination sort facility
STANSTED GB
12:52 am
Departed FedEx location
ROISSY CHARLES DE GAULLE CEDEX FR
7/13/2018 - Friday 11:01 pm
In transit
ROISSY CHARLES DE GAULLE CEDEX FR
8:07 pm
In transit
ROISSY CHARLES DE GAULLE CEDEX FR
6:47 pm
Arrived at FedEx location
ROISSY CHARLES DE GAULLE CEDEX FR
1:52 pm
In transit
DUBAI AE
1:51 pm
In transit
DUBAI CITY AE
10:22 am
In transit
NEW DELHI IN
10:09 am
In transit
NEW DELHI IN
5:28 am
In transit
GUANGZHOU CN
5:10 am
Departed FedEx location
GUANGZHOU CN
7/12/2018 - Thursday 11:03 pm
International shipment release - Export
GUANGZHOU CN
11:03 pm
Arrived at FedEx location
GUANGZHOU CN
11:02 pm
In transit
GUANGZHOU CN
8:35 pm
Left FedEx origin facility
SHENZHEN CN
6:53 pm
Picked up
There may be issues in Hungary about dolls. Illegal immigrants and so-called "Christians" only tolerated. A possible mistaken religious prejudice may well be operating specifically and only in Hungary.

Best wishes

Harem
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Re: EU shipments delayed

Post by nukeno »

haremlover wrote:A possible mistaken religious prejudice may well be operating specifically and only in Hungary.
Nah, that's just the usual doll-owner paranoia. :)
For every "smart" solution, there's an even stupider problem: ;)
https://bbj.hu/news/hungarys-online-inv ... day_151512
Hungarian officials might just be drowning in paper work and IT chaos right now. :)
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Re: EU shipments delayed

Post by Dutch Dance Maniac »

The doll company were i did my doll purchase told me monday that my package would pass the customs at the next day or at last on wednesday. They called serval times with UPS, They told that there are over 100 dolls that are stalled at the border. WTF ?? !!

I've checked my parcel tracking number serval times on tuesday but no changes yet.... hope today will be better and the package will finaly go thrue customs. so it can come in the EU.


The rules within the EU are completely disturbed, why do we pay so much tax, import duties and shipping costs ??? We are treated like idiots by the regular brussels. 1 great europe, yes, yes, go tell people who still believe 1 fairy tales.

Next time, the package will sent through diplomatic post, you have to take a look at it than you are already at home the next day. (Diplomatic is everthing possible.)

I will at least see if I can be compensated because it is not my fault that it is a mess in an EU country that does not have everything in order, And Brussels what is your answer to that?
Oh of course they do not have that because the ordinary EU citizen they do not care about, as long as the citizen pay taxes and continue working without nagging then you are the good citizen.

I will keep you guy's informed about the customs status.

:glou:
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Re: EU shipments delayed

Post by Dollstudio »

@Dutch Dance Maniac: Is this supposed to be a shipment from us?

I don't think that we have any pending shipments to the Netherlands… if your shipment is from us, please get in contact with me ASAP.

Sandro
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Re: EU shipments delayed

Post by Dutch Dance Maniac »

Dollstudio wrote:@Dutch Dance Maniac: Is this supposed to be a shipment from us?

I don't think that we have any pending shipments to the Netherlands… if your shipment is from us, please get in contact with me ASAP.

Sandro
Hello Sandro,

No it has nothing to do with your company, I did my purchase by a dutch company.

Today I received an email from my seller with the news that my doll has been released by Customs today. I can not check this yet at UPS but the seller indicates that tonight the package can be followed via the tracking system. From then on, it would take several days for the doll to be delivered at my home.

I'm not going to cheer too soon but there is progress in the entire handling process.

:glou:
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Re: EU shipments delayed

Post by vikwey »

Hi everyone, today something has finally moved in my postal tracking. I received the notification of the scan in Hungary. Now I see the words export scan and at the top there is the writing "in transit". So in a few days Mila will come to my house? I really hope it does not take too much time, poor girl !!!
viewtopic.php?f=14&t=102624

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Re: EU shipments delayed

Post by Dollstudio »

@vikwey: Same question as above - Is this supposed to be a shipment from us?

I don't think that we have any pending shipments to Italy… if your shipment is from us, please get in contact with me ASAP.

Sandro
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Re: EU shipments delayed

Post by Dolly Dearest »

I suppose this explains why UPS hasn't delivered my doll head then. :roll:
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