Complaint re: liebespuppen-shop

ruypez · Post by **ruypez** » Fri Sep 25, 2015 11:13 am

I've placed and paid for a doll allmost 2 months ago at http://www.liebespuppen-shop.eu
Until today i have not recived neither the doll, nor the money back. They also don't bother to send a tracking ID so i could verify that they send the doll.
All email communication is pretty much one directional.

I will pass on this matter now to my lawyer who will press charge next monday.
Clearly I don't know how much sucess he will have but i'll try anyhow...

Short:
I can't recommend this shop, it is scam.

Post by **netwit** » Fri Sep 25, 2015 4:11 pm

Forum management has reviewed information in regards to the claim made above and found it compliant with Rule 10: http://dollforum.com/tdf_rules.html
I thank the new member for the alert

Post by **Lovedoll UK** » Sat Sep 26, 2015 2:21 am

they seem to be legit and our contacts have heard of no problems, though I've asked them to dig deeper

if you wanted to pm me I'd be happy to look into your particular case for you

Post by **Lovedoll UK** » Mon Sep 28, 2015 3:11 am

just a follow up guys, I've been told that this company is legit - that they are still ordering dolls from the manufacturers

for this particular case, it seems the doll has been held up for a long time with customs - the manufacturers are now involved and are speaking with customs to get it released asap

of course you should have had contact about this and hopefully it's just an oversight (for you, a big one I know) and I hope you will have a swift resolution to your problem ruypez

Liebespuppen-Shop · Post by **Liebespuppen-Shop** » Mon Sep 28, 2015 10:43 am

Hello

We apologize for the delay of delivery and make every effort to resolve this quickly. Unfortunately, there was a problem with DHL and the export in the country of the customer. But we are now sure the problem is solved and DHL is working. The package is currently on the way to the customer. I hope that now, soon arrives with him.

Best regards
Udo

titjob · Post by **titjob** » Mon Sep 28, 2015 1:24 pm

Hi.
I have ordered from Lebenspuppen.
no problem at all.

pasinkaz · Post by **pasinkaz** » Tue Sep 29, 2015 12:55 pm

Liebespuppen-Shop wrote:Hello

We apologize for the delay of delivery and make every effort to resolve this quickly. Unfortunately, there was a problem with DHL and the export in the country of the customer. But we are now sure the problem is solved and DHL is working. The package is currently on the way to the customer. I hope that now, soon arrives with him.

Best regards
Udo

I am also waiting for a reply.....from almost 2 years ago.
Please find reference below

Eingangsbestätigung Ihrer Bestellung 20130417-01654

I sent money and NEVER received a doll, nor any refund or replies.

You can PM me if you like.
I can then forward all emails sent to you and hopefully you will be able to send me the doll!

Slater43 · Post by **Slater43** » Fri Jan 11, 2019 11:04 pm

Hello from Germany,

i have trouble with a purchase too, with another german site --Non-verified Vendor-- but by the same company/ person/ imprint Manufaktur Groß & Einzelhandel Mario Hiller in Berlin,
A third site is dollking.de .. Multiple sites already a strong sign/ evidence for SCAM?

https://--Non-verified Vendor--/impressum
http://dollking.de/impressum
https://www.liebespuppen-shop.eu/epages ... es/Imprint

I like the forum to help if possible in such cases, maybe a mail from this forum/ whoever has some authority, might bring something.
If nothing changes, i like the sites added to the 'Banned Site List', warnings in threads like this instead of "they seem to be legit and our contacts have heard of no problems" above (2015)..

I have seen Rule 10, but what can be done the other way around?:
can this be discussed with staff, maybe per PM first, if this function is open for me,
is there a way to prove a problem/ a purchase, to add to 'Banned Site List' and so on?
Is there active interest in helping and fighting these SCAMs or would the forum rather take no part in it?

I like to contact the other users an the vendor per PM, if still active. Can the PM-function be manually activated for me or do i really have to 'post some congratulatory or complimentary messages on the forum'?..,
I think that does not help much anyone if blindly posted

Post by **netwit** » Fri Jan 11, 2019 11:07 pm

Welcome to the forum Slater43; replied to your email - we may be able to help.

Slater43 · Post by **Slater43** » Sat Jan 12, 2019 4:25 pm

Thanks, already at least the contact per mail is reestablished.
You wrote per mail that the shop can't post here?
It wrote in 2015 here, would be good to be able to communicate.