The Doll Forum

Hi,
I recently placed a new order for accessories and I asked for some help, Annette replied within a few hours and with well detailed information.
Order was paid though PayPal and confirmed by Abyss without any problems.
Thanks again

- SF -

Abyss wrote:Yeah when there's a special or when someones out sick it can cause a backlog. You can always email me @ joe@realdoll.com if it's been more than a few days and I'll make sure it gets taken care of.

Cheers
-Joe

ReaLDOLL Joe

Always dependable, courteous and a consummate professional.

I just spoke with someone from Abyss yesterday after placing an order for accessories on Monday. No communications issues here.

Abyss has the best customer service bar none!

I contacted real doll over a week ago almost two weeks nowI sent about 3 emails and I still haven't been replied too , any one have advice for me , I even called and left a message and no reply

I changed many message with Abyss at last November. Answers came almost immediately or then was some reason
(holiday etc). I am happy for this.
When order was clear, I left them to peace.

For some reason, I emailed them twice and haven't heard from them back. I am really interested in their dolls especially their customized doll option.

i have been trying to contact realdoll for weeks but no replies from them too.. despite sending email from gmail and contact form to leaving messages in their phone box .

I can report the same Unfortunately I became impatient and took my search elsewhere.

siliconelover wrote:

Abyss wrote:Yeah when there's a special or when someones out sick it can cause a backlog. You can always email me @ joe@realdoll.com if it's been more than a few days and I'll make sure it gets taken care of.

Cheers
-Joe

ReaLDOLL Joe

Always dependable, courteous and a consummate professional.

one of my emails included him too, but to no replies as well..

anybody able to provide some assistance?

Hello to all here who have not been able to get a hold of Abyss. I just sent a message to Annette as a reply to one of my own emails that I had going with them and asked her to look into this issue. I explained that there are several people here trying to get a hold of them since Feb 19th in this thread with no replies and that I am concerned. I asked her if it is possible that these emails are falling into Spam or something else so we will have to see what happens. I gave her the link to this thread so she can have a look.

I don't know what email address or addresses you all used but, these are the two that I use when needed. Sometimes they are backed up from all of the sales work and it takes a few days but, they have always gotten back to me. I hope this helps everyone out!

sales@realdoll.com
joe@realdoll.com

Thanks for doing that, dodgeman!

Joe replies pretty quickly, I think he is psychic and he knows when you have sent him a message.

dodgeman wrote:Hello to all here who have not been able to get a hold of Abyss. I just sent a message to Annette as a reply to one of my own emails that I had going with them and asked her to look into this issue. I explained that there are several people here trying to get a hold of them since Feb 19th in this thread with no replies and that I am concerned. I asked her if it is possible that these emails are falling into Spam or something else so we will have to see what happens. I gave her the link to this thread so she can have a look.

I don't know what email address or addresses you all used but, these are the two that I use when needed. Sometimes they are backed up from all of the sales work and it takes a few days but, they have always gotten back to me. I hope this helps everyone out!

sales@realdoll.com
joe@realdoll.com

thank you! i tried to contact them via their contact page and via and on-going email with them too. but to no avail. and also left phone messages to them too.

Jieyong87 wrote:

dodgeman wrote:Hello to all here who have not been able to get a hold of Abyss. I just sent a message to Annette as a reply to one of my own emails that I had going with them and asked her to look into this issue. I explained that there are several people here trying to get a hold of them since Feb 19th in this thread with no replies and that I am concerned. I asked her if it is possible that these emails are falling into Spam or something else so we will have to see what happens. I gave her the link to this thread so she can have a look.

I don't know what email address or addresses you all used but, these are the two that I use when needed. Sometimes they are backed up from all of the sales work and it takes a few days but, they have always gotten back to me. I hope this helps everyone out!

sales@realdoll.com
joe@realdoll.com

thank you! i tried to contact them via their contact page and via and on-going email with them too. but to no avail. and also left phone messages to them too.

Good Morning,
Turn around time for emails is 7 business days right now, phone calls are 24-48 hours. Resend your email and attach (2nd Email) in the subject line. I don't have any emails as old as you describe so please check your spam and make sure you are using the correct address sales@realdoll.com .

-Annette B.