Their website sayeth:
I call BS!If you cancel your order within 4 hours, you are eligible for a 93% refund. If you do it within 24 hours, you will receive an 80% refund.
Orders for custom sex dolls cannot be canceled at any point, and we are unable to provide refunds for them.
I have even cancelled orders AFTER a doll has been made! Rare of course.
Who really thinks a doll will be made within 24 hours of payment?
In fact, there is a really good chance that your order has not even been sent in to make within 24 hours.
Yes, I could understand if they refund all except the paypal fees. Bottom line, they might not WANT to provide refunds, but they can.
All I have done in the past is sent an email letting the doll maker know the order has been cancelled. This takes me a WHOPPING 60 seconds, max. Is that worth 20%? Will I get my money back? Nope, but every single time I just end up with a credit that the doll maker has honored.
Best,
Jeff
PS- I know I do not have the standard "click and here is your doll" website, but we have managed to make up for it in other ways.