Customer communications needs improving with Silicon Wives

[Mothman]

I had purchased a silicone doll from Silicon Wives on April 14, 2021. Immediately after my purchase the funds cleared my bank account and I had received an email thanking me for my order and that it would take 2-5 weeks to assemble and package my order and after which they would send me a tracking code so that I can track the shipment.

Other than this email this is all the communication or correspondence that I have received and it has now been a month, I want to make it perfectly clear that I understand delays can happen especially with the Covid pandemic and I have no problem waiting but when I receive no further communication it does give the impression that my order was forgotten about.

[siliconwives]

Hi there, please send us an email at info@siliconwives.com or give us a call tel:1-888-644-7592, we'll be happy to update you on the status of your order. The pandemic has made lead times a bit more unpredictable but most orders do deliver in the 2-5 week time period, so yours should ship soon since you've indicated it had been about 1 month already.

Thank you for the feedback regarding updates, we have heard this and are working to improve order update frequency.