LOL, did you like my click-bait title?
I had somehow managed to get a shoulder stuck so that it would no longer move back into the "neutral position" at the side. I didn't want to force it and break anything so I left an email for Abyss Creations last night. This morning, yes just a couple hours into the first workday since my email, Annette called me to resolve the issue. Without ever seeing the doll, she and Mike walked me through some motions of looking at this seam, twisting that part, bending this other part, and they helped me successfully return the arm to normal function. Mike is in production and said he doesn't hit the phones that often, but Annette brought him on for backup because I somehow still wasn't getting it right.
The moral of the story, as they can explain much better than I can, is the joints at the shoulder, elbow and wrist are in some ways complex, swiveling and hinging, allowing for great movement, but if you lose track of where you're moving things, you can end up with a hinge aligned facing a certain direction in there that's totally not the direction it's supposed to be facing. I don't know what I did, I swear I'm not that kinky, but as a PSA, always know where "home" is with the limbs, and be sure you know how far from it you're moving everything, and in what direction so you don't get lost. You can't see the swiveling and hinging parts under the skin, and you don't want want them to end up somewhere unexpected. I did just that and had to move the arm in a way that a human couldn't, in order to then see where the range of movement was and rotate things back to normal. No damage, no surgery, all good.
Thanks again to Annette and Mike!
