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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Tue Mar 07, 2017 1:48 am 
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SalesAbyss wrote:
Jieyong87 wrote:
dodgeman wrote:
Hello to all here who have not been able to get a hold of Abyss. I just sent a message to Annette as a reply to one of my own emails that I had going with them and asked her to look into this issue. I explained that there are several people here trying to get a hold of them since Feb 19th in this thread with no replies and that I am concerned. I asked her if it is possible that these emails are falling into Spam or something else so we will have to see what happens. I gave her the link to this thread so she can have a look.

I don't know what email address or addresses you all used but, these are the two that I use when needed. Sometimes they are backed up from all of the sales work and it takes a few days but, they have always gotten back to me. I hope this helps everyone out! :thumbs_up:

sales@realdoll.com
joe@realdoll.com


thank you! i tried to contact them via their contact page and via and on-going email with them too. but to no avail. and also left phone messages to them too.




Good Morning,
Turn around time for emails is 7 business days right now, phone calls are 24-48 hours. Resend your email and attach (2nd Email) in the subject line. I don't have any emails as old as you describe so please check your spam and make sure you are using the correct address sales@realdoll.com .

-Annette B.


Hi Annette,
My last email reply from you was on 4 Feb on an order for Kaylani Lei WickedRealdoll.
please let me know the current status, thank you!

have just sent another email to you and joe too. email address is sales@realdoll.com
:)


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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Tue Mar 07, 2017 1:39 pm 
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Jieyong87 wrote:
i have been trying to contact realdoll for weeks but no replies from them too.. :( despite sending email from gmail and contact form to leaving messages in their phone box .


Hi Jay,
No messages from you were left on voicemail and an email was sent out on 03/02. Your item is in the finishing line and is being boxed and prepped for shipping. I just resent your email to you with a response.
-Annette


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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Tue Mar 07, 2017 1:44 pm 
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Mrbooboo wrote:
I contacted real doll over a week ago almost two weeks nowI sent about 3 emails and I still haven't been replied too , any one have advice for me , I even called and left a message and no reply :(


Resend the most recent email and write (2ND EMAIL) in the subject, maybe even put Mrbooboo-TDF in the subject line. Send it directly to sales@realdoll.com Keep in mind that extremely long emails take longer to respond to!

-Annette


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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Fri Mar 24, 2017 7:45 pm 
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Heads up for replies! This was the last day of the sale and for two days the emails and phones have NOT stopped..so..if you missed getting your emails answered or need questions to place your order just email me (sales @ Realdoll.com )and put in the subject "TDF SALE QUESTIONS". I'll answer you and help you get your order in with the sale code. Thanks for the great response! You guys are awesome.


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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Fri Mar 24, 2017 8:20 pm 
Doll Elder
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SalesAbyss wrote:
Heads up for replies! This was the last day of the sale and for two days the emails and phones have NOT stopped..


Program harmony to answer the phones and give you guys a hand!



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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Sat Mar 25, 2017 8:54 am 
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SalesAbyss wrote:
Heads up for replies! This was the last day of the sale and for two days the emails and phones have NOT stopped..so..if you missed getting your emails answered or need questions to place your order just email me (sales @ Realdoll.com )and put in the subject "TDF SALE QUESTIONS". I'll answer you and help you get your order in with the sale code. Thanks for the great response! You guys are awesome.


So glad I saw this. These sales must be hell on you! I really wish you guys had more staff, but oh well.

I ended up sending my email regarding my Dec. 15 body F order this Monday, and having not received a reply yet by the end of Friday, I thought to myself "Damn, I keep trying to send important emails during these sales, and it's just not working out." At least this time I understood what was going on, and had no intention of making a big fuss.

I guess I should send another email with the subject line you suggested? I sorta' feel like that's just gonna' bury you further, but hey, if it helps me get my question answered and it's by your instruction...



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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Mon Aug 07, 2017 1:36 pm 
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It should be up to date now, takes less than 3 days to answer emails and 24 hours for voicemails. You can always ask me questions here for everyone to see the answers. I'll try to check in each weekday a.m.!


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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Mon Aug 28, 2017 8:07 pm 
Apprentice
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Are you guys experiencing a heavy email load? Haven't received a response on a new order in 5 days. Trying to confirm details and get info on how to pay via PayPal for down payment. Thanks.


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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Mon Aug 28, 2017 8:51 pm 
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Youli wrote:
Are you guys experiencing a heavy email load? Haven't received a response on a new order in 5 days. Trying to confirm details and get info on how to pay via PayPal for down payment. Thanks.


They lost some employees lately, maybe short handed now! 8O



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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Mon Aug 28, 2017 8:56 pm 
Doll Patriarch
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It varies. I guess it depends how busy they are. Also if they are out to lunch. I'm guessing there's only one secretary at the desk, but I could be wrong. The other people are probably busy with dolls and can't stop to answer the phone. It would be interesting if Matt answered. It would be a big deal to me, but not to anyone outside the doll community.


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 Post subject: Re: Anybody know how fast to expect a reply form Abyss?
PostPosted: Fri Sep 01, 2017 1:53 pm 
Apprentice
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Posts: 17
Is it normal to wait nearly a week for responses now? Been trying to get into the queue through down payments, but at this rate by the time I get instructions on how to pay I'd have the full amount lol. This is my first time ordering so I have no idea what to expect with things like this. Apologies if it's standard.


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